Wednesday, 9 August 2017

Follow Up Difficult Conversations...

Below are three key steps that can rebuild a good working relationship following a challenging conversation, while also making progress on the problem at hand:

Step 1: Acknowledge that the conversation happened. 

We often want to “forget” or purposely avoid recognising that a hard conversation took place with a colleague. That’s a mistake, because it leaves you powerless, and leaves your colleague guessing at how to handle the situation, as well. My advice is to: 
a) proactively follow up
b) acknowledge that it was a tough situation
c) focus on the positive. 

There is huge value in appreciating that you were able to come together, identify and discuss a big issue, and even have the conversation in the first place. Thank your colleague for taking the time to engage in the conversation.

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